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Business Development Center Agent (BDCA)

Company: Traver Connect
Location: Cedar Hill
Posted on: June 15, 2022

Job Description:

Job Description "We---re the answer " isn't just our slogan; it is who we are and how we do business Our company wants to put you in the driver---s seat of your career and let you navigate your path to success. Traver Connect provides customer retention solutions for the automobile industry including manufacturers and dealerships as their clients in the U.S. Some of the services we offer include: Inbound Appointment Call Scheduling Recall Support Service CRM Tools Outbound Call Campaigns SMS Texting Platform (Advisor to Consumer) Mobile Payment Platform (Advisor to Consumer) Please visit our website's "About Us" page at www.traverconnect.com and listen to testimonials from current employees. If you feel that you are able to accomplish the day to day goals with our Team and enjoy talking on the phone then apply. Only FULLY completed applications will be considered further in the hiring process ACCEPTING APPLICATIONS FOR W2 EMPLOYMENT IN THE STATES OF: Texas (TX), Florida (FL), North Carolina (NC), Nevada (NV), Ohio (OH), Tennessee (TN), Iowa (IA), West Virginia (WV) COVID 19 NOTICE Automotive BDC position is currently remote and candidates that wish to work from home are required to have: High speed internet connection Webcam for training and continuous coachings Own a desktop and/or laptop computer ( Macs, Notebooks, Chromebooks are NOT compatible with our software) PC must have Windows 10 or recent w/ 8GB of RAM and 200 GB Hard Drive or SSD Quiet area set up with no distractions or loud noises Please DO NOT apply if you do not meet the requirements to work from home WHY WORK FOR US? We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and foremost are the skills, intelligence, creativity, and dedication of our employees. Aligning with our Traver Connect culture, we are looking for someone who: Works well with others and performs with and among a team setting Is detailed oriented and able to perform independently as well Listens well and is an excellent communicator Encompasses excellent time management skills Possesses willingness and desire to learn Is organized and passionate about their impact on the Company TRAINING: Two weeks training class from 9AM to 4:30PM, no weekend training Seats are filling up fast so submit your resume and application today for our June 2022 classes REQUIRED HOURS: Rotating Saturdays with alternate day off during the week Up to 40 hours per week for Full Time with opportunity for OT (scheduled 8hrs daily) Up to 29 hours per week for Part Time Must exhibit punctuality and reliability in regards to work schedule RESPONSIBILITIES: In this role consultants will accept and handle inbound calls from dealership customer's with the intention of a final resolution. This includes: Inbound Appointment/ Advisor/ Dealership Requests Answering calls on behalf of dealerships customers nationwide Coordinate / Schedule Customer Service Appointments Scheduling service appointments or car show appointments and inputting customer details in the dealership's scheduler Recommending Additional Service Needs (Presell) based on recommendation of vehicle type or mileage (i.e. tire rotation, oil changes, air/cabin filter replacement or etc. ) Manage and Document Process in respective CRM tool and Software(s) Utilize excellent spelling and grammatical skills to relay written messages as required Performing other duties as needed and assigned by supervisor QUALIFICATIONS High School Diploma Associate's Degree is a PLUS 35 WPM Professional and friendly phone skills Ability to work rotating weekend Ability to multi-task and navigating multiple software(s) (concurrently) Self-motivated, enthusiastic presence in a team environment Professional appearance and work ethic Proven conversion statistics Dealership / Inside Sales Experience is a PLUS Appointment Setting Experience is a PLUS COMPENSATION/PAYROLL SCHEDULE Variable Compensation Base pay starts at $13 per hour and you can earn up to $22 per hour Hourly rate is determined based upon performance per pay period Semi-monthly payroll with check dates on the 15th and last day of the month 1st-15th paid out on the last day of the month 16th - last day of the month is paid out on the 15th of the following month BENEFITS Paid Training Fringe Membership (earn points for performance to receive discounts online and in-store retail) Medical, Dental and Vision Plans Vacation and Sick pay accruals Urgent Care Membership Company paid LTD with option to enroll in Voluntary STD Company paid Life Insurance with option to enroll in Voluntary Life Insurance 401K with company match customer service call center automotive sales appointment remote (temporarily due to COVID) About Traver Connect Located in Richardson, TX Traver Connect (TCONN) offers a complete suite of solutions for automobile dealerships nationwide to maximize Sales BDC and Service BDC. Dealerships can utilize Traver Connect---s proprietary software to help increase dealership's revenue. The entire suite of TCONN's solutions are designed to convert customer leads into actual sales and service-lane profits. The staff of experienced experts is also able to provide professional training, both online and on-site, while maintaining social distancing and enforcing safety measures. Traver Connect is ready to guide dealerships with well-executed best practices designed to grow customers consistently and profitably. In short, Traver Connect can enhance an entire dealership---s bottom line. NO PHONE CALLS PLEASE EQUAL OPPORTUNITY EMPLOYER DRUG SCREEN AND BACKGROUND CHECK REQUIRED

Keywords: Traver Connect, Cedar Hill , Business Development Center Agent (BDCA), Sales , Cedar Hill, Texas

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