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Claims & Fraud Operations - ID Theft Sr. Specialist

Company: Santander Holdings USA Inc
Location: Cedar Hill
Posted on: September 25, 2022

Job Description:

Claims & Fraud Operations - ID Theft Sr. SpecialistDallas, United States of AmericaWHAT YOU WILL BE DOINGUSA Job Function Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.Essential Functions/Responsibilty Statements:Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation.Increases operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness.Monitors and reviews fraud risk, unique or highly complex exceptions generated from the various fraud prevention filters and security exception files.Conducts root cause analysis to identify opportunities to predict, prevent and mitigate risk within processes and performance.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education: Associate's Degree or equivalent work experienceWork Experience: 3-5 years ; Experience in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention.Skills and Abilities:Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company.Working knowledge of fraud systems such as Lexus Nexus, Targus, Tran Union TLOKnowledge and experience with root cause analysisSolid analytical, interpretive and problem solving skillsAbility to analyze diverse information and develop strategy recommendationsExcellent customer service and communication skills, both verbal and writtenExcellent organization skillsDiversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Associate of Science (AS) English

Primary Location: -Dallas, Texas, United States of America
Other Locations: -Texas-Dallas
Organization: -Santander Consumer USA Inc.

Keywords: Santander Holdings USA Inc, Cedar Hill , Claims & Fraud Operations - ID Theft Sr. Specialist, Other , Cedar Hill, Texas

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