DRUG/ GM MAANGER, CEDAR HILL, TX
TITLE: Drug Manager
BASIC PURPOSE AND FUNCTION: To direct and control the operation
of the Drug and Lobby departments, including supervising and
training personnel. Supervises ordering, receiving, storing,
stocking, pricing and merchandising of all Drug department
products. Ensures that all sales of products are processed
properly. Directs and controls total store operations in the
absence of the Store Director.
MAJOR TASKS AND RESPONSIBILITIES:
Encourages and maintains an atmosphere of enthusiastic customer
awareness with an emphasis on fast, friendly, courteous customer
service. Handles customer relations. Promotes Albertsons philosophy
of personalized service. Engages in suggestive selling and other
Plans, organizes and directs day-to-day operations of the Lobby
and Drug Department. Monitors and responds to seasonal merchandise
requirements, special sales needs, sales trends, and customer
feedback. Maintains accurate department records for planning
purposes. Conducts daily inspections of all Drug and Lobby sections
to ensure compliance with product quality, signing, merchandising,
sanitation, safety, and security requirements. Initiates and
ensures corrective action as required. Assists in the performance
of all Drug Department duties as needed, including receiving,
stocking, pricing, facing, storing, and rotating products.
Schedules Drug and Lobby Department associates to ensure
adequate coverage and service levels. Directs, motivates, trains,
and participates in the hiring of all Drug and Lobby Department
personnel. Ensures all associates are assigned to jobs, instructed
in proper performance of work duties and familiarized with Company
policies and regulations. Monitors associate performance and
recommends personnel action such as hiring, firing, layoff and
disciplinary action. Trains Third Person for possible promotion to
Drug Manager. Builds and maintains associate morale. Resolves
informal associate complaints where appropriate.
Implements Company and Division operating and merchandising
policies and practices. Prevents shrink, damage, and spoilage of
products. Establishes Drug and Lobby Department policies and
procedures as required for implementation of Company policies
and/or Store Director instructions. Implements emergency procedures
in the event of equipment and computer software malfunctions.
Responsible for performing all job duties with honesty and
Other necessary and required duties and responsibilities.
KNOWLEDGE, SKILLS, PHYSICAL REQUIREMENTS AND WORKING
Requires a thorough understanding of store reports and overall
Company practices, policies, and procedures gained through previous
experience as a Third Person.
Requires strong written and oral communication skills, good
leadership and interpersonal skills, the proven ability to manage
people, and the ability to maintain composure in dealing with
customers and co-workers.
Requires knowledge of interviewing techniques, and the ability
to handle administrative details such as planning, reporting,
meeting operating objectives, scheduling, supervising, and making
hiring and disciplinary action decisions. Requires knowledge of
basic math and weights and measures. Must have knowledge of product
variety, product location, and perishability. Requires the ability
to judge and react to business activity. Requires the knowledge and
ability to implement emergency procedures in the event of equipment
and computer software malfunctions.
Ability to stand and walk for long periods of time. Ability to
reach, lift, stack and maneuver objects of varying dimensions and
weights up to approximately 55 lbs. Ability to push and pull fully
loaded hand trucks pallet jacks. Manual dexterity and good eye-hand
coordination are necessary. Mental alertness is required to ensure
safe and accurate completion of work activities.
Must be able to operate order entry machine. Exposure to
potential hazards exists with respect to equipment and work aides
necessary to perform job duties. Working conditions consist of a
temperature controlled store environment. Occasional exposure to
outdoor environment when checking store perimeters and conducting
business off the premises. Exposure to back room receiving area
when receiving merchandise.
The above statements are intended to describe the general nature
of work performed by associates assigned to this job. All
associates must comply with Company, Division, and Store policies
and applicable laws. The responsibilities, duties and skills
required of personnel so classified may vary within each store and
from store to store.