Technology Support III -Troubleshooting & automation on public Cloud
Company: JPMorgan Chase & Co.
Location: Plano
Posted on: April 1, 2026
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Job Description:
Description Propel operational success with your expertise in
technology support and a commitment to continuous improvement. As a
Technology Support III in the Corporate Sector, AI/ML & Data
Platforms, you will be tasked with ensuring the operational
stability, availability, and performance of our production
application flows. Your responsibilities will include
troubleshooting, maintaining, identifying, escalating, and
resolving any interruptions in production service for all
internally and externally developed systems. Additionally, you will
be expected to promote a culture of continuous improvement to
guarantee a seamless user experience. Job responsibilities: Provide
resolution of all user and technology issues on the Production
instance of the data solution application suite that involves tech
troubleshooting on various systems and tools. Bring SRE mind-set to
the application support Org. Follow 70-30 Prod Support & SRE hybrid
model. Contribute on traceability and observability of the cloud
based applications using CloudWatch and Datadog etc. Focus on Toil
automation and Self-service tooling to avoid repetitive manual
tasks. Support and Technology lifecycle management of the various
Cloud and Linux based applications. Coordinate and execute all
software deployments into Production environments with the help of
automated CI/CD pipeline.' and 'Own major production incidents,
working closely with other technology teams in order to resolve
business-impacting issues Develop specialist knowledge in relevant
systems, sharing that knowledge with team members and global
partners Liaising with application development and infrastructure
teams targeting on-going development, production activity and
release management Required qualifications, capabilities, and
skills: 3 years of experience or equivalent expertise
troubleshooting, resolving, and maintaining information technology
services Demonstrated knowledge of applications or infrastructure
in a large-scale technology environment both on premises and public
cloud Experience in observability and monitoring tools and
techniques Exposure to processes in scope of the Information
Technology Infrastructure Library (ITIL) framework AWS/Cloud based
monitoring Experience supporting AWS cloud based applications
Python/Shell Scripting AWS services– S3, EC2, Glue, Apache Spark,
Snowflake, Argo Workflows, RDS Application Performance monitoring
tools : Datadog/Splunk/AppDynamic/Dynatrace/Grafana Schedulers -
Glue/Bridge/Step/Control-M / Autosys Monitoring - Geneos, Datadog /
CloudWatch Preferred qualifications, capabilities, and skills:
Strong written and verbal communication skills Strong problem
solving skills- Ability to understand complex
component/system/service interactions and look for causes and
provide solutions. Self-driven & proactive Customer Service
Orientation - build positive working relationships with customers
at all times providing realistic information and managing their
expectations Prior knowledge in JAVA is a plus
Keywords: JPMorgan Chase & Co., Cedar Hill , Technology Support III -Troubleshooting & automation on public Cloud, IT / Software / Systems , Plano, Texas
