Manager, Bankruptcy Team Management
Company: Santander Holdings USA Inc
Location: Cedar Hill
Posted on: January 18, 2023
Manager, Bankruptcy Team Management
North Richland Hills, United States of America
WHAT YOU WILL BE DOING
The Manager, Bankruptcy Team Management is responsible for the
coaching, development, training and motivation of Managers and
Bankruptcy Team Members with the objective of optimizing the
effectiveness and efficiency of people and processes, to achieve
the highest standards of service and execution. The successful
Manager, Bankruptcy Team Management will model leadership behaviors
and balance the development of their teams and the people with the
drive to enhance the customer experience with process improvement
and efficiency in a highly regulated environment.
- Supervises, trains, and develops a team of Managers in
leadership skills and reporting competencies to maximize customer
and employee experience.
- Coordinates and manages the implementation of major initiatives
impacting the department
- Ensures that the Bankruptcy department achieves department and
company goals, leveraging reporting and analytics, as well as, the
strengths and opportunities of the individuals within the
- Collaborates with internal business partners, outside agencies,
attorneys, and leadership to get ahead of trends and identify
opportunities for improvement.
- Proactively escalates trends or service gaps to leadership team
and keeps key stakeholders informed.
- Ensures policies, procedures and practices comply with the Fair
Debt Collection Practices Act and Bankruptcy Code and accounts are
consistently treated in accordance.
- Maintains a working knowledge of state and federal laws
impacting the handling of accounts in pre and post charge off
status, including Chapter 13, Chapter 11, and Chapter 7
- Collaborates across department lines and cultivates
relationships to help quickly resolve issues that impact the
efficiency and effectiveness of the department.
- Develops and drives initiatives to maintain low attrition and
increase employee engagement.
- Ensures that Managers are properly engaged with their team and
completing all necessary steps in the performance management
process and meeting the needs of the individual. EDUCATION:
- Bachelor's Degree preferred
- Or equivalent experience; Equivalent combination of education
and experience may be substituted in lieu of degree EXPERIENCE:
- 5-9 years demonstrated leadership and management skills,
including training and mentoring skills to coach the staff
- 5-9 years' experience in auto-finance, Bankruptcy or equivalent
experienceDiversity & EEO Statements: At Santander, we value and
respect differences in our workforce and strive to increase the
diversity of our teams. We actively encourage everyone to
Santander is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, genetics, disability, age, veteran status or any
other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as
sitting, standing and walking. Occasional moving and lifting
equipment and furniture is required to support onsite and offsite
meeting setup and teardown. Physically capable of lifting up to
fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights: This job description does not
list all of the job duties of the job. You may be asked by your
supervisors or managers to perform other duties. You may be
evaluated in part based upon your performance of the tasks listed
in this job description. The employer has the right to revise this
job description at any time. This job description is not a contract
for employment and either you or the employer may terminate at any
time for any reason.
Primary Location: North Richland Hills, Texas, United States of
Other Locations: Texas-North Richland Hills
Organization: Santander Consumer USA Inc.
Keywords: Santander Holdings USA Inc, Cedar Hill , Manager, Bankruptcy Team Management, Hospitality & Tourism , Cedar Hill, Texas
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