Manager - Technical Product Management

Company: Selene Finance LP
Location: Dallas
Posted on: May 25, 2025

Job Description:

Manager - Technical Product Management page is loadedManager - Technical Product ManagementApply locations Dallas, TX Jacksonville, FL Remote - Open time type Full time posted on Posted 3 Days Ago job requisition id JR112805Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!Job Title: Manager, Product ManagementPosition Summary: The Manager, Product Management provides customer support for the mortgage servicing platform and oversees a wide variety of immediate and longer-term initiatives. As the "expert" in these business tools, the Product Manager is the knowledgeable resource for how these systems function and integrate with one another. The manager is responsible for system releases and upgrades, payee services, job scheduling, and second level internal help desk services. This position acts independently to prioritize and schedule all work.Essential Duties: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties will be assigned as needed.

• Manages the Product Administration Support team according to policies and guidelines. This includes all aspects of Line Management such as training and development, performance monitoring, appraisals and objective setting, HR issues, resource management, and recruitment.
• Review and coordinate all vendor communications, providing categorization and prioritization.
• Conduct comprehensive documentation reviews of vendor documentation and identify Selene specific changes.
• Provide documentation on the life cycle of Selene use of vendor products.
• Provide product life cycle management for vendor products and Selene integration.
• Provide level 1 technical support.
• Monitor all change management for vendor products.
• Provide UAT coordination and QA coordination in the test region.
• Monitor all loan count volumes and use of the test region.
• Coordinate all vendor cases and synchronization with Selene task tracking systems.
• Review and maintain internal product documentation.
• Own and develop the Product Requirements Document that specifies detailed functionality, required integrations, use cases and key metrics that need to be part of the product.
• Keep a library of Runbooks for the different third-party products.
• Analyze technical information from equipment, third-party data partners and client environments utilized to provide direction to the development team.
• Manage and prioritize incorporation of outstanding issues and features into product roadmaps throughout their life cycle.
• Review software bugs identified during beta testing or after release and prioritize action.
• Help to define the user model and user interface for new and existing products and features.
• Collaborate with the Design team to develop high-level and/or detailed storyboards, mockups, and prototypes to effectively communicate interaction and design ideas.
• Support multiple projects simultaneously while meeting tight deadlines.
• Collaborate daily with the Design, Development and Project Management Teams.Qualifications:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be implemented to enable individuals with disabilities to perform the essential functions.
    • 5+ years of Mortgage Servicing Experience
    • 3+ years of experience in Mortgage Servicing System Administrator role
    • Prefer experience in ICE Mortgage Services suite of mortgage servicing products including MSP/Director, Servicing Digital, Loss Mitigation, Loan Boarding, LoanSphere BK/FC, Claims, Invoicing, and Magnified Web Services.Education/Experience: Requires a high school diploma or general education degree (GED).Bachelor's degree and five or more years of experience managing Mortgage Servicing Systems.Language Ability:Ability to read and understand business users' needs and priorities for servicing system support. Ability to effectively communicate priorities and solutions with business end users.Math Ability:Ability to work with basic math concepts and tools, such as MS Excel. Ability to apply concepts such as NPV, fractions, percentages, ratios to practical situations.Reasoning Ability:Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to self-manage priorities based on business need/demand.Computer Skills:To perform this job successfully, the candidate should have strong knowledge of Mortgage Servicing System technologies including the integrated MSP platform suite, Microsoft tools - Excel, Access, Word, Visio, Sharepoint, Exchange, internet software, database software, and mortgage loan servicing systems.Certificates and Licenses:No certifications required.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation will be implemented to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Physical Demands:The physical demands described are representative of tasks employees must successfully perform to complete the essential functions of this job. Reasonable accommodation will be implemented to enable individuals with disabilities to perform the essential functions.The employee must occasionally lift and/or move up to twenty-five pounds. There are no specific vision requirements. While performing the duties of this job, employee may sit for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.Why Selene?Benefits
      Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
      • Paid Time Off (PTO)
      • Medical, Dental &Vision
      • Employee Assistance Program
      • Flexible Spending Account
      • Health Savings Account
      • Paid Holidays
      • Company paid Life Insurance
      • Matching 401(k) Plan
        The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.Privacy Policy - Selene (seleneadvantage.com)Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
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Keywords: Selene Finance LP, Cedar Hill , Manager - Technical Product Management, Executive , Dallas, Texas