Operations Support Manager

Serve as the key point of client contact to ensure the delivery of high quality security service at the assigned AccountsEffectively lead site management and coordinators, ensuring that all Client and Contract goals and key performance areas are metCollectively balancing the critical components of continuous process improvement, client and officer satisfaction and financial objectivesEnsures all locations are staffed with qualified officers aligned with client requirements and expectations through effective communicationEnsures scheduling is maintained and validated per procedure and policy resulting in accurate payroll processing and minimal overtime for all locationsWeekly communication with Sr Director of Operations and local client management addressing all internal and external client concerns, implementing best practices based on trending activityPrompt action and follow up on any site related concerns ranging from officer matters up to client expectations and inspecting actionable items after implementation for effectiveness and complianceCompliance with all HR policies and procedures regarding recruiting, hiring, performance coaching and terminationsInteracts with Client Management in a prompt and professional manner; evaluates service quality and initiates any necessary corrective action in a timely mannerInterfaces with third party client contractors ensuring compliance with all client post orders and expectationsCreate, implement and track Off-Duty Officer training per preset guidelinesPerform client visits to include facility audits at a regular frequency to be determine based on client and officer needsPrepare and coordinate staffing schedules for the site; ensure that scheduling is handled effectively to meet client requirementsUpdate and maintain national and local Standard Operating ProceduresPrepare and present necessary information, training, reports, reviews, KPI's and audit results at scheduled meetings or as requested by ClientParticipates in Client initiatives and programs, including monthly conference calls with local and regional leadershipEnsure compliance with all local and state licensing requirements for officers Education & Qualifications: