Customer Remediation Group Manager - SVP - Hybrid
Company: Citi
Location: Cedar Hill
Posted on: January 14, 2023
Job Description:
Description The U.S. Personal Banking (USPB) organization
delivers a wide array of banking, payments, lending and investment
services to individual consumers and small businesses. Our products
and services cover a wide range of client banking needs including
credit cards, basic banking, mortgages, and investment advisory
services. To deliver on our brand promise, we must operate as a
truly client-centric organization, driving a high tech, high touch
experience for the full Citi relationship, particularly in the U.S.
To do so, we have aligned our structure with our strategy, to
ensure we win in the U.S., our largest market, and drive greater
client-centricity across product, segment and geography. Job
Description The Customer Remediation Analytics Group Manager will
use their knowledge of data processing, financial service products,
and core financial service processes to lead a team of analysts in
support of Customer Remediation data requests and lead data
analysis to identify populations impacted by system or processing
issues. The Group Manager will drive the development of standards,
procedures, and core competencies to establish an end-to-end
process for all data requests. They will collaborate with
stakeholders across the organization to optimize the data process
to ensure complete, accurate, timely and consistent responses. In
the course of the work, they will proactively identify data quality
issues and work with partners in Risk and Control functions to
ensure appropriate actioning thus reducing risk exposure. The role
is part of the U.S. Personal Bank Risk and Controls Data Support
team which is central to part of the US Consumer Bank's mission to
treat data as a valuable business asset and improve the consistency
and quality of data thus ensuring its fit for purpose.
Responsibilities
- Lead an innovative and inclusive team-oriented environment
where data analysts and engineers can tackle some of today's
strategic data challenges.
- Design and deliver analytic solutions to improve core data
management and control activities.
- Collaborate closely with colleagues across multiple locations
to share analytics and best practices.
- Design analytical techniques across structured and unstructured
data sets to deliver solutions that help the various teams enhance
their programs.
- Partner with Business Management and Operational Risk and
Control to understand data requirements for Customer Remediation
issues, define data specifications, define data extraction plan
(approach, tasks, timeline), and determine appropriate data quality
control checks and analytics
- Partner with Business Customer Remediation Teams and
Operational Risk and Control to understand populations impacted by
system or processing issues in order to accurately identify all
impacted customers and appropriate data to support remediation of
the issue
- Apply understanding of Cit U.S. Personal Banking business
processes, data systems, data flows, as well as knowledge of
regulatory policies and standards to support all activities for
data requests and customer remediations
- Support development of documentation standards and procedures
of all key data tasks (extraction, QC, issues, etc) and ongoing
refinement of best practices
- Responsible for ensuring for each data request consistent and
complete documentation of key data activities (specification,
collection, processing, cleaning, quality controls, and
validation)
- Present status updates, issues / challenges / risks and
solutions to senior management, stakeholders and partners in a
succinct manner to drive decision-making and actionsQualifications:
- Master's degree in the following fields is preferred:
Econometrics, Statistics, Mathematics, Marketing Science, Computer
Science, or other quantitative fields.
- 10 years of experience in quantitative field, preferably in
financial services. Experience in Data Analytics is preferred.
- Practical experience in leading and managing a team of diverse
talents and responsibilities.
- Experience with Machine Learning techniques such as NLP and
image recognition.
- Competent programming aptitude with excellent computation and
data mining skills.
- Strong understanding of major areas of data management;
physical and logical data models, metadata management, data quality
monitoring, and data issue management
- Ability to translate and articulate technical thoughts and
ideas to a larger audience including influencing skills with peers
and senior management.
- Execution focused and can come up with practical solutions to
complex problems. - Job Family Group: Decision Management - Job
Family:Data/Information Management Time Type: Full time Primary
Location: Wilmington Delaware United States Primary Location Salary
Range: $150,940.00 - $226,410.00 Citi is an equal opportunity and
affirmative action employer.Qualified applicants will receive
consideration without regard to their race, color, religion, sex,
sexual orientation, gender identity, national origin, disability,
or status as a protected veteran.Citigroup Inc. and its
subsidiaries ("Citi") invite all qualified interested applicants to
apply for career opportunities. If you are a person with a
disability and need a reasonable accommodation to use our search
tools and/or apply for a career opportunity review Accessibility at
Citi .View the " EEO is the Law " poster. View the EEO is the Law
Supplement .View the EEO Policy Statement .View the Pay
Transparency Posting - Effective November 1, 2021, Citi requires
that all successful applicants for positions located in the United
States or Puerto Rico be fully vaccinated against COVID-19 as a
condition of employment and provide proof of such vaccination prior
to commencement of employment.
Keywords: Citi, Cedar Hill , Customer Remediation Group Manager - SVP - Hybrid, Executive , Cedar Hill, Texas
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