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Health Center Manager (HCM) - FP $10,000 SIGN-ON BONUS eligible*

Company: Planned Parenthood of Greater Texas, Inc.
Location: Cedar Hill
Posted on: August 2, 2022

Job Description:

Planned Parenthood of Greater Texas offers comprehensive reproductive healthcare services. We are here to educate and care for healthy communities. We believe the needs of our community are greater than they've ever been. And that drives us to work harder, aim higher, and expect more from one another. Here, you'll be empowered to make an immediate impact for our organization and clients.We offer a competitive compensation and benefits package:Excellent Medical and Dental Benefit PlansRetirement plan and employer matchGenerous Paid Time Off Plus Additional BenefitsPosition Title: Health Center Manager (HCM), $10,000 SIGN-ON BONUS eligible*Location: Cedar Hill, TXReports To: Health Services Regional DirectorSupervises: Health Center team members such as Reproductive Health Assistants, Sr. Health Center Assistants, Flow Facilitators, and Assistant Health Center ManagersEmployment Status: Exempt, Full-TimeGrade: E-5*Sign-On Bonus - $5,000 paid out on the first scheduled paycheck following date of hire and $5,000 paid out on the first scheduled paycheck following 12 months from date of hire; eligible candidates must remain in the position at the hiring location for a minimum of 2 years (current employees and staffing agency referrals not eligible).SummaryThe Health Center Manager (HCM) oversees the daily operation of a health center for Planned Parenthood of Greater Texas (PPGT). The primary duties of the Health Center Manager are to establish an effective managerial relationship with all health center team members, ensure efficient, high-quality medical services are provided in accordance with the organization's protocols, ensures administrative policies and procedures are adhered to, and to provide effective feedback to management and team members to assure that the health center runs effectively and efficiently. Ensures delivery of high-quality reproductive healthcare and family planning services for women and men. Ensures productivity expectations, customer service and compliance standards are maintained. Abides by the organization's mission in performing job duties. Demonstrates an understanding of and commitment to quality healthcare and excellent customer service.Essential Job Functions and ExpectationsSupervises and manages day-to-day operations for assigned health center providing comprehensive reproductive healthcare services to patients. Ensures health center staff understand and comply with organization protocols including medical standards and guidelines, risk management and safety procedures, regulations regarding patient rights, HIPAA requirements, regulations regarding identification and reporting of child abuse and sexual abuse of a minor, consent, infection control protocols, CLIA, billing and coding practices and applicable OSHA safety standards.Ensures that PPGT policies and procedures are met, including educating and counseling patients in reproductive health matters; performing routine lab tests; utilizing electronic practice management (EPM/HER) system to schedule appointments, register patients, and accurately post charges for services. Follows all statutory Planned Parenthood Federation of America (PPFA) and organization guidelines.Practices a customer-oriented approach to healthcare delivery as demonstrated by interactions showing respect, knowledge, responsibility, compassion and sensitivity, cultural competence and access to care.Monitors health center flow and diminishes bottlenecks, monitors patient volume, capacity and productivity of health center. Accepts individual and joint responsibility for, and the efforts to achieve health center annual goals regarding number of patients served, patient waiting time, appointment show rate, accuracy in the execution and recording of patient payments, customer satisfaction etc.Works with health center staff in maintaining an attractive and efficiently run health center.Manages and prepares staffing schedule and clinic rotations to operate Health Center efficiently and within budget.Strategizes with management on ways to increase patient volume and capacity. Provides periodic reports to the regional manager, such as data on patient volume, revenue, expenses and staffing.Reviews charts of minor patients on a daily basis to ensure that mandatory reporting of abuse is done within required timeframe by health center staff; may delegate as appropriate.Manages cash handling activities for health center and enforces cash handling adherence to policy with all team members.Demonstrates proficiency in all health center job responsibilities including health center assistant, flow facilitator, assistant health center manager; provides direct care as needed in support of efficient health center operations. Ensures that all health center staff inform patients in a non-directive manner about all options available to them in the event of an unplanned pregnancy and make a referral for service based on the patient's needs. May supervise health center providing abortion services.For patients seeking abortion, ensures staff provides factual, non-biased information and describes the difference between medication and surgical abortion.Complies with all applicable laws governing abortion services. Provides direct feedback to team members to enhance quality, accuracy, and patient satisfaction with the services patients receive; coaches team members on ways to improve customer service.Reports team member concerns and ideas to management.Manages upkeep of facility in conjunction with administration team.Maintains a work environment free of unlawful harassment and discrimination.Maintains patient confidentiality using appropriate guidelines to release information.Ensures compliance with organization's quality assurance/risk management standards and guidelines; participates in regular audits and quality meetings.Ensures team members are trained for medical and other emergencies (such as intruders, etc.).Ensures that all health center staff explain all FDA approved birth control methods, including specific instructions on the patient's selected birth control method.Supervises distribution of contraceptives and non-contraceptive supplies. Participates in ongoing training for professional growth.Continually solicits new information and knowledge to remain well-informed on subject areas relating to the provision of health center services.Acts as a resource, responding to patient needs and making referrals as appropriate.Maintains an appropriate supply of inventoried items including medications and supplies.Fosters a positive communication environment including eliciting creativity, staff ideas, concerns, and suggestions.Serves as the primary liaison between the Health Center staff and administration. Continually seeks to improve the work environment, processes, and staff relations.Maintain positive employee relations including proactively addressing potential employee concerns/problems and appropriately respond and document performance concerns and actions when necessary. Responsible for resolution of problems arising from staff-related issues and handling patient complaints.Authorizes and coordinates all work hours, leave requests, time sheets, and expense reports accurately and timely.Promptly alerts human resources of potentially serious issues or situations as they occur to minimize inappropriate, disruptive or unlawful behavior. Analyzes and adapts to new or changing situations while exhibiting effective leadership skills.Ability to influence and secure cooperation from others, and works collaboratively toward "win-win" solutions.Participates in a team approach to patient care, being cognizant of and responsive to the needs of patients and all health center team members.Effectively leads staff including clear communication and training of affiliate directives, priorities, or strategic health center changes.Plans and conducts regular staff meetings to facilitate team building, communication, problem solving, and obtain staff input/feedback.Routinely communicates information to team members regarding administrative operations.Lead, motivate, coach and perform on the job training for health center team members. Coaches and develops health center team members in change process and building service-oriented teams.Provides key leadership in health center operations; including selection, hiring, training, and evaluation of staff. Develops an effective leadership style with team members.Provides timely feedback and performance evaluation reviews with staff.Ensures all required training is completed for direct reports and has overall accountability for staff within area of responsibility.Identifies and encourages growth and development of health center staff.Conducts or attends health center staff meetings.Prepares and analyzes reports on health center operations as needed.Ensure processes are in place and being followed for excellent clinical quality, and patient and staff safety, including successful completion, and remediation of audits including:o Clinical quality auditso DSHS Site Reviewso PPFA Accreditation StandardsIn collaboration with the training department, ensures that ongoing training and development programs are available to staff within area of responsibility.Articulates the vision specific to health services by empowering team members to see their role in the vision. Represents the organization at meetings, community events, conferences, as appropriate.Has unrestricted access to patient protected health information (PHI) on paper and electronic forms health records for purposes of treatment, payment, and/or healthcare operations. The use of a patient's protected health information should be limited to information needed for the specific task that is being performed or requested by the individual patient. Disclosure of any patient information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid patient authorization. Must adhere to minimum necessary rule.Embraces the organization's 'In This Together customer service standards and uses them with internal and external customers, every person, every time.As a member of management, ensures achievement of agency goals, vision and mission. Other related duties as assigned.Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.Minimum Education:Bachelor's degree or equivalent related experience.Minimum Experience:Related experience: healthcare or managed care environment. Management experience preferred. Agency StandardsMust have excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet. Must have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction. Required Knowledge, Skills and AbilitiesMust be able to work flexible hours including evenings and weekends.Must be able to travel as required.Fluency in Spanish/English desired (if a job requirement it is documented in your employee records and periodic assessments of fluency will be performed).Understanding of and compliance with established risk management and safety procedures;Understanding of core work processes in a women's health and/or fee-for-service clinic serving the uninsured and underinsured.Understanding of how accreditation standards, regulatory agencies, funding, the external marketplace and a competitive environment drive change within a non-profit healthcare center.Ability to appropriately use medical terminology.Ability to think strategically and achieve organization's goals relating to position.Ability to operationalize strategic goals into action plansAbility to provide oversight of compliance and regulatory requirements pertaining to position.Strong organizational skills and ability to multi-task.Ability to manage details and complexity, to handle a variety of tasks simultaneously and to work under pressure.Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.Ability to effectively use organization's computer systems. Skilled in verbal and written communications.Requires an understanding of and commitment to quality healthcare and excellent customer service.Be discrete and safe guard confidential information.Possess integrity and compliance - can be relied upon to act ethically.Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs.Ability to work effectively as a team member.Ability to lead, manage, direct, and motivate diverse groups of people and possess the skills to delegate, develop and supervise subordinates.Affiliate Knowledge: Understands the mission and structure of the affiliate and exhibits agency's core values. Industry Awareness: Remains aware PPFA accreditation standards and of the reproductive health environment's regulatory compliance requirements. Understands how accreditation standards, regulatory agencies, funding, the external marketplace and competitive environment drives change within the agency.Organizational Awareness: Demonstrates a comprehensive awareness of the impact and implications of decisions and actions on other areas (departments or clinics) within the agency.Work Management: Effectively manages time as a resource; establishes realistic priorities; schedules own time and activities effectively; gives balanced focus and attention to appropriate long- and short-term priorities. Develops action plans and budgets; leverages technology; anticipates obstacles; establishes check points and monitors progress.Recovery Skills: Responds effectively and acknowledges responsibilities when patients (internal or external) experience problems or mistakes; rectifies the situation to restore patient satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions.Interpersonal Sensitivity: Acts in a way that indicates understanding and accurate interpretation of others' concerns, feelings, strengths and limitations. Uses interpersonal understanding to shape one's own response.Building Relationships: Shows genuine interest in others' needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.Problem Solving: Gathers and analyzes information from a variety of sources to identify issues and develop strategies for accomplishing goals; breaks a problem or issue into manageable, actionable parts; identifies important relationships and root causes; anticipates issues, obstacles or opportunities that may impacts plans or action.Adaptability or Flexibility: Responds with flexibility to shifting priorities and changing work situations; recovers quickly from problems and setbacks; develops new skills to remain competitive. Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes to a situation.Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; regularly meets deadlines.Exemplify the organization's In This Together values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.OtherPPGT celebrates diversity and is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. To that end, employment is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of age; race, color, ancestry, national origin, or ethnicity; citizenship status; sex or gender; gender identity or gender expression or transgender status (including the individual's actual or perceived sex and the individual's gender identity, self-image, appearance, behavior, or expression); sexual orientation; mental or physical disability as long as you are qualified to perform the essential functions of the job with or without reasonable accommodation; AIDS, AIDS Related Complex, or HIV status; perception of risk of HIV infection; or association with individuals who are believed to be at risk; religion or creed; genetic information; pregnancy status, including related medical conditions; marital status; past, current, or prospective service in the uniformed services; or any other basis protected by law. We are a drug-free and tobacco-free workplace.Essential Physical Requirements/Working ConditionsMust be able to bend, stoop, kneel, crouch, reach, and grasp. Must be able to stand, particularly for sustained periods of time. Must be able to move about on foot to accomplish tasks, such as moving from one work site to another. Must be able to push/pull. Must be able to work primarily with fingers such as picking, pinching, or typing. Must be able to perceive attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Must be able to talk such as convey detailed or important spoken instructions to other workers accurately. Must be able to hear such as the ability to receive detailed communication orally. Must be able to communicate effectively. Will have substantial movements of the wrists, hands, and/or fingers. Subject to hazards including a variety of physical conditions such as proximity to moving mechanical parts, moving vehicles, electrical current, or exposure to infectious diseases. Must be able to lift and/or exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Health Center environment.Applicants have rights under the Federal Employment Laws. To view these notices, please click on the following links: Family and Medical Leave Act (FMLA) poster; Equal Employment Opportunity (EEO) poster; and Employee Polygraph Protection Act (EPPA) poster.

Keywords: Planned Parenthood of Greater Texas, Inc., Cedar Hill , Health Center Manager (HCM) - FP $10,000 SIGN-ON BONUS eligible*, Executive , Cedar Hill, Texas

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